Kv99 Privacy Policy — Your Data, Our Responsibility

Kv99 is an international online gaming and betting platform serving Bangladesh and users worldwide. Your privacy is not just a legal obligation for us — it is a core part of how we do business. This Privacy Policy outlines what data we collect, why we collect it, and how we protect it.

This Privacy Policy applies to the kv99 website, mobile app, and all related services. By registering or using our platform, you confirm that you have read and accepted this policy. We follow international data protection standards such as GDPR, which is also aligned with Bangladesh's Digital Security Act.

Kv99 believes that your data belongs to you — we are simply entrusted with storing and processing it. That is why we are always transparent about what data is used and for what purpose.

Kv99 only collects information required to run the platform smoothly and provide you with the best service. Below is a list of the types of data we collect:

We never store your full payment card number or bank password. Sensitive payment information is processed in encrypted form directly through the payment gateway.

Data collected by kv99 is used for the following purposes. Each use is justified and based on your consent:

• Account Management: For account registration, login, and profile management.
• Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
• Contact: For sending transaction confirmations, important updates, and promotional messages.
• Security: To detect fraud, hacking, and irregular activity.
• Legal Compliance: To meet AML policies and regulatory compliance requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Personalization: To show you games, offers, and content tailored to your preferences.

Your data is never sold to advertisers or shared with any unrelated third parties.

Kv99 may share limited data with trusted partners in specific circumstances. Such sharing is always controlled and purpose-driven:

• Payment Providers: To process transactions with payment partners such as Mobile Banking, Nagad, Rocket, and bank services.
• KYC Service Provider: With authorized third parties for identity verification purposes.
• Law Enforcement: Upon receipt of a court order or valid government directive.
• Security Partners: To prevent fraud and ensure cybersecurity.

Kv99 uses a multi-layered security approach to protect your data. Our technical infrastructure follows internationally recognized security protocols:

• 256-bit SSL Encryption: Industry-standard encryption is applied to all data transfers.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Regular Security Audits: Regular system audits are conducted by independent third-party experts.
• Least Privilege Access Policy: Only authorized personnel have access to data on a need-to-know basis.
• Data Backup: Your data is regularly backed up on secure servers.

In the event of a security breach, we will promptly notify affected users and take all necessary steps to address the situation.

Kv99's website and app use cookies. Cookies are small data files stored in your browser that help improve your experience. The types of cookies we use:

• Essential Cookies: Required for login sessions and security. The platform cannot function without these.
• Functional Cookies: To remember your preferences, language settings, and layout.
• Analytics Cookies: To understand user behavior — this data is anonymized.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Under kv99's Privacy Policy, you have the following rights, and we are committed to honoring them:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop processing your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.

Kv99 does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account Information: For the full duration the account is active, and up to 5 years after closure (for legal reasons).
• Transaction Records: A minimum of 5 years in accordance with international AML regulations.
• KYC Documents: Up to 5 years after account closure, as required by regulatory obligations.
• Technical Logs: Typically 90 days to 1 year.
• Marketing Preferences: If you withdraw your consent, your data will be deleted immediately.

Once the designated retention period expires, data is securely destroyed or anonymized.

Kv99 is strictly committed to protecting minors (under 18). Our platform is for adults only.

• Age verification is mandatory at the time of registration.
• Any account suspected of belonging to a minor will be suspended immediately.
• No data from minors is knowingly collected.
• Parents can use parental control tools to monitor their children's online activity.

If you become aware that a minor is using our platform, please notify our support team immediately. We will take swift action.

Kv99 may update this Privacy Policy when necessary. When changes are made, our process is:

• You will be notified by email or in-app notification at least 14 days before any significant changes take effect.
• The "Last Updated" date at the top of the page will always reflect the most recent version.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.
• For significant changes, your explicit consent may be required.

We recommend that you review this Privacy Policy regularly to stay up to date with the latest information.

If you have any questions, concerns, or complaints regarding your privacy, please get in touch with us. We are available 24 hours a day, 7 days a week.

We will provide an initial response within 72 hours of receiving your request and aim to resolve it fully within 30 business days.